Staff were very friendly and especially helpful at any hour!!

Stayed in a well-equipped room with a great view. The friendly service and shuttle to shinjuku station far exceeded our expectations.

Spacious rooms, tasty breakfast with a local touch, warm and helpful staff, convenient shuttle service to the station, excellent proximity to iconic government buildings.

The staff at the hotel were incredibly helpful and accommodating, making our stay even more enjoyable. The gym and swimming pool were great, and it was a nice bonus for us as bike riders. Spending a little extra for a room with a view was totally worth it.

We felt incredibly welcome and had no complaints at all during our stay.

The room had a stunning view, especially at night with all the beautiful lights. The staff was very attentive and friendly, providing excellent service throughout our stay. The location was convenient, with easy access to public transportation and attractions within walking distance. Plus, the amenities in the room were top-notch, making our stay comfortable and enjoyable.

We encountered a rude staff member who made derogatory comments in another language, not realizing we understood. It was a disappointing and uncomfortable experience that dampened our overall enjoyment of the hotel.

The staff here are incredibly polite and kind, the deluxe king room is modern and spacious, and there's a wide selection of delicious breakfast options available.

The staff from room service to the duty manager were very patient and the place had a stylish vibe, with everything being top-notch.

The rooms are nicely styled, spacious, and come with baths, great views, and Aesop toiletries.

We had an amazing stay in this hotel during our city trip. The service was outstanding, with friendly and helpful staff who were always ready to assist us. The rooms were luxurious and spacious, with comfortable beds and a beautiful bathroom. The views from the room were breathtaking, with panoramic views of the city and even Mt Fuji. Additionally, the hotel had great amenities and facilities, including a gym and pool, which added to our overall experience.

The only downside was that some of the decor felt a bit dated. However, this didn't really affect our enjoyment of the hotel and was more of a minor observation.

Convenient location, just a 10-15 minute walk from The Eye of Shinjuku. It's situated in a nice area. The breakfast they serve is fantastic, including yogurt, omelette, and sausages 🍳.

Understated luxury, great customer service, excellent room with Nespresso machine, impressive mini bar, good view, enjoyable meal at Girandole restaurant.

Nothing to complain about at all.

The hotel where I stayed was impressive and the staff provided great service. They gave me complimentary amenities which I really appreciated. The location was also convenient as it was close to a popular train station. I also enjoyed the stunning views from my room.

There were some unexpected costs and some of the services were expensive. I felt that the hotel could improve their pricing strategy.

We got great value for our money at the hotel. The room was spacious, beds were comfortable, and the amenities were top-notch. The hotel staff treated us like family, making us feel welcome and comfortable throughout our stay. The location was convenient, with free shuttle buses available to take us to the nearby station.

The morning meal could have been improved with more variety in the breakfast options.

We had a fantastic stay at the hotel. The cleanliness was impeccable, and we were impressed with the amenities and facilities provided. The location in a huge tower in the Shinjuku area was convenient, giving us easy access to nearby Shinjuku station and the bars of Golden Gai. The breakfast spread was delicious, and the staff went above and beyond to ensure our comfort and satisfaction.

All good.

We had a fantastic stay with comfortable beds, fast and reliable internet, and a convenient iPhone charger that allowed us to stream videos to the TV. The hotel provided high-quality Aesop toiletries and Nespresso coffee in the room. The bar on the 52nd floor had a nice atmosphere with live music and a good selection of drinks and food. The hotel staff made us feel at home and the facilities were luxurious. The view from our room on the 44th floor was incredible, overlooking the city. The location was convenient, close to the city center and easily accessible by public transportation.

Nothing, all good.

The hotel is conveniently located next to a drug store that came in handy when I needed some cough drops. It is also very close to a train station, making it easy to travel to the Shinjuku station. Furthermore, there is an international clinic nearby where I could get antibiotics.

The breakfast options were limited and could be improved.